![]() ![]() For example, if you are having issues with your Mac, bring all of the accessories such as your mouse, keyboard. Make sure to bring all of the hardware (that you are having issues with) with you. Do not forget to back up your data (you can use iCloud). How to prepare for your appointmentīefore your appointment, you may want to prepare for your appointment. Make sure you back up your device before going. You can easily cancel or reschedule it if you want to. Apple will also send you a confirmation email. Now you have your Genius Bar reservation. Then your reservation will be confirmed.Find the closest Apple Store that you want to go to. You can also browse all Apple retail stores. You can search by city, zip code, or name. You will be asked to enter your Apple ID and password.If you choose the “Topic is not listed” option, describe your issue, then click continue. Select Repairs and Physical and then select your issue or select the “The topic is not listed” option.For the purpose of this article, we will select the iPhone option. ![]() Select the device or the service that you need help with.Scroll down and click Get hardware help.Without downloading and installing an app, you can also get an appointment via Apple’s support web site. To make a new reservation, tap Find a storeĢ. It will probably say “You don’t have any reservations”, since you are trying to make a reservation.Tap Bring in for Repair and find a location and date and time and then tap Reserve.Note that some problems will only let you receive support via phone calls or live chat sessions. For the purpose of this article, we selected iPhone X and then Repairs & Physical Damage and “Buttons not working”. Open the Apple Support app (if you do not have it, launch the App Store and download and install it – or click here). ![]() iOS device / Apple Support App and Genius Bar appointments (the easiest way)
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